Interactive Learning Sessions
There are several options for you to connect with our team to get the support and training you need. No matter your learning style or needs, we have you covered to make sure you get the most out of Givebacks.
Whether you're a new leader who has never used Givebacks or a seasoned user looking to learn a new area of the product, we have a class for you. You'll also get to meet our team members who love to help!
Fall 2024 Workshops
WELCOME TO GIVEBACKS - OVERVIEW FOR NEW LEADERS
Is your organization new to Givebacks? Are you a brand new officer? This session is for you. We will cover how to log in and get started, plus provide a brief overview of all of our amazing features.
On Demand Watch a previously recorded session.
HOSTING YOUR FUNDRAISERS THROUGH GIVEBACKS
Join us for an overview of Givebacks' streamlined integrated Crowdfunding and A-thon fundraising tools. We'll share sample fundraisers and get you set on the right track to launch your next amazing fundraiser.
On Demand Not currently available
ONLINE STORE & WEBSITE: BUILDING YOUR PUBLIC PRESENCE
Learn how to add anything to your online store—spirit wear, donations, whatever you want! We will also show you the Givebacks website feature and how you can build a customized website anyone can reach, without a login.
On Demand Watch a previously recorded session.
COLLECTING MEMBERSHIP DUES & STAYING IN COMPLIANCE
Join us for a 30-minute session where we will dive into entering cash/check members, setting up memberships in your store, paying your membership dues to your state PTA, and the basics of uploading your compliance documents.
On Demand Watch a previously recorded session.
A TREASURER'S GUIDE TO GIVEBACKS
Newly elected treasurers, this workshop is for you! Topics include making state dues payments, reconciliation, and all things Stripe (fees, payouts, etc).
On Demand Watch a previously recorded session.
COMMUNICATION: MANAGING CONTACTS, NEWSLETTERS, & MESSAGES
Ready to engage with your supporters? Join this workshop to learn the difference between contacts and members, how to add contacts, contact management tips, and all of the ways Givebacks helps you communicate.
On Demand Watch a previously recorded session.
KEEP YOUR PAYOUTS FLOWING - TRANSFERRING YOUR STRIPE ACCOUNT
Don’t overlook this important step in your officer transition process. Purchases from your online store and donations from your fundraisers are processed through your Stripe account. Outgoing officers need to transfer ownership of the Stripe account to a new officer.
This will be a group Zoom session where officers will be guided through the process of transferring ownership of their Stripe account, step by step. The current Stripe owner and new officer should attend together. This workshop is intended to help the pair of officers fully complete the transfer process, therefore, both officers need to attend, be on a device connected to the internet, and be signed in to Givebacks.
On Demand Watch a previously recorded session.
DOCUMENTATION & SUPPORT
The Givebacks Help Center has hundreds of detailed help articles that walk you through tasks step by step. You can search articles, live chat with customer support (when online), or send an email request for support.
VIDEO GUIDES (New!)
Do you want step by step help on your time?
Watch short video tutorials on all of the important parts of Givebacks and Shop to Give.
Didn't see what you need?
The Givebacks Customer Support team has an extensive Help Center and speedy support ticket response time. Use the link below to submit a request and let us know how we can help or what specific questions you may have.
Click here to submit a support request.