Interactive Learning Sessions
There are several options for you to connect with our team to get the support and training you need. No matter your learning style or needs, we have you covered to make sure you get the most out of Givebacks.
Whether you're a new leader who has never used Givebacks or a seasoned user looking to learn a new area of the product, we have a class for you. You'll also get to meet our team members who love to help!
Spring 2025 Workshops
OFFICER TRANSITION - PREPARING YOUR GIVEBACKS SITE FOR THE NEW YEAR
Set up your new officers for success by preparing your site for the new school year. This session is designed for outgoing officers and site admins and will cover finalizing current year activities, updating officers and admin roles, cleaning up your hubs and contacts, and changing the owner on your Stripe account.
On Demand Watch a previously recorded session.
Fall 2025 Workshops
WELCOME TO GIVEBACKS - OVERVIEW FOR NEW LEADERS
Is your organization new to Givebacks? Are you a brand new officer? This session is for you. We will cover how to log in and get started, plus provide a brief overview of all of our amazing features.
On Demand Watch a previously recorded session.
HOSTING YOUR FUNDRAISERS THROUGH GIVEBACKS
Join us for an overview of Givebacks' streamlined integrated Crowdfunding and A-thon fundraising tools. We'll share sample fundraisers and get you set on the right track to launch your next amazing fundraiser.
On Demand Watch a previously recorded session coming soon.
STORE: SELLING PRODUCTS ONLINE & IN-PERSON
Learn how to set up products in your store, including adding product options and additional fields. We'll discuss inventory management, publishing options, and selling products in person.
On Demand Watch a previously recorded session.
TREASURER'S GUIDE TO GIVEBACKS
Newly elected treasurers, this workshop is for you! Topics include making state dues payments, reconciliation, and all things Stripe (fees, payouts, etc.).
On Demand Watch a previously recorded session.
COLLECTING MEMBERSHIP DUES & STAYING IN COMPLIANCE
Join us for a 30-minute session where we will dive into entering cash/check members, setting up memberships in your store, paying your membership dues to your state PTA, and the basics of uploading your compliance documents.
On Demand Watch a previously recorded session.
COMMUNICATION: CONTACTS, NEWSLETTERS, & MESSAGES
Ready to engage with your supporters? Join this workshop to learn contact management tips, including how to add contacts, create properties, and use lists. Additionally, learn how Givebacks helps you communicate with newsletters and messages.
On Demand Watch a previously recorded session.
BUILDING YOUR PUBLIC PRESENCE: WEBSITE BUILDER & SUPPORTER CAUSE PAGE
Learn how to use the website builder feature to create a customized website that anyone can access, without a login. We’ll also show you how to brand your organization's page in the Givebacks app to boost visibility and engagement.
On Demand Watch a previously recorded session.
KEEP YOUR PAYOUTS FLOWING - TRANSFERRING YOUR STRIPE ACCOUNT
Don’t overlook this important step in your officer transition process. Purchases from your online store and donations from your fundraisers are processed through your Stripe account. Outgoing officers need to transfer ownership of the Stripe account to a new officer.
This will be a group Zoom session where officers will be guided through the process of transferring ownership of their Stripe account, step by step. The current Stripe owner and new officer should attend together. This workshop is intended to help the pair of officers fully complete the transfer process, therefore, both officers need to attend, be on a device connected to the internet, and be signed in to Givebacks.
On Demand Watch a previously recorded session.
DOCUMENTATION & SUPPORT
The Givebacks Help Center has hundreds of detailed help articles that walk you through tasks step by step. You can search articles, live chat with customer support (when online), or send an email request for support.
VIDEO GUIDES (New!)
Do you want step by step help on your time?
Watch short video tutorials on all of the important parts of Givebacks and Shop to Give.
Didn't see what you need?
The Givebacks Customer Support team has an extensive Help Center and speedy support ticket response time. Use the link below to submit a request and let us know how we can help or what specific questions you may have.
Click here to submit a support request.